Co-authored with Manjunath Srinivas Customers and prospects, send us feedback & signals across various channels and modes. But one that frequents the most, is the dedicated reviews section for a particular product or store, the customer may have transacted with. So we just hear them out and jump into actions…

When you set out to gather intelligence about your competitors, things can get hazy if you don’t get a fix on “what” to look for, “how much” to look for and “when” to look for. …

Stubborn is good, but pick your spot! : Standing your ground — they say, don’t give up — they say. Sure, but being open enough to welcome perspectives that can help enhance our understanding about a subject matter, is how we must go about it. Stubbornness if any. …

Regardless of what type of business you’re into, knowing who-else is into it is an obvious start. From there on, begins the forever climb of knowing what and how aspects of your competition, which is termed as competitive intelligence. That who-else chart is a tricky one, far more than the…

If you are a 90’s kid, into rock and roll, then you probably may be reminded of Bon Jovi’s Blaze Of Glory reference to Young Guns! Trivia apart, let me get right into it… Making us relevant As you go thru your years at work and in your personal life…

“What we’ve got here, is the failure to communicate. Some men you just can’t reach. So you get what we had here last week, which is the way he wants it. Well, he gets it. …

“Be Quick, Or Be Dead”, sang Bruce Dickinson in Iron Maiden’s 1992 Fear Of The Dark album. Then there is this friend of mine who says he drives so fast that he always misses the speed limit sign. As you spend more time in the corporate world, the word “ASAP”…

Conversation : A talk, especially an informal one, between two or more people, in which news and ideas are exchanged (says the Oxford Dictionary) On a sunny afternoon in Redwood Shores — California, home to my then employer, I stepped out to buy me some lunch as my mates chose…

“emotion” : A strong feeling deriving from one’s circumstances, mood, or relationships with others “emoji” : A small digital image or icon used to express an idea or emotion. ‘emoji liven up your text messages with tiny smiley faces’ The Oxford dictionary says thus, about the two words which have…